Terms of service
GTCs
1. scope of application
The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.
2. contracting party, conclusion of contract, correction possibilities
The sales contract is concluded with AuTerroir GmbH. By placing the products in the online store, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
3. contract language, contract text storage
The language(s) available for the conclusion of the contract: German We store the contract text and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login.
4. delivery conditions
In addition to the stated product prices, shipping costs may be incurred. You can find out more about shipping costs in the offers. We deliver by mail order and by self-collection. We do not deliver to packing stations.
5. payment
In our store, the following payment methods are generally available:
PayPal To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions in the order process.
PayPal Plus In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal") we offer the following payment options as PayPal services. Unless otherwise stipulated below, payment via PayPal Plus does not require registration with PayPal. You will receive further information with the respective payment option and in the order process.
6. reservation of proprietary rights
The goods remain our property until full payment.
7. transport damages
If goods are delivered with obvious transport damages, please complain such defects as soon as possible to the deliverer and please contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
8 Warranty and guarantees
8.1 Liability for defects
The statutory law on liability for defects shall apply.
8.2 Warranties and Customer Service
Information on any applicable additional warranties and their exact conditions can be found with the product and on special information pages in the online store.
9. Liability
For claims based on damage caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation in the event of injury to life, body or health, in the event of intentional or grossly negligent breach of duty, in the event of warranty promises, insofar as agreed, or insofar as the scope of application of the Product Liability Act is opened. For claims based on damage caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation in the event of injury to life, limb or health, in the event of intentional or grossly negligent breach of duty, in the event of warranty promises, insofar as agreed, or insofar as the scope of application of the Product Liability Act is opened. In the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
10. Code of Conduct
We at AuTerroir are a sustainable company and are committed to equality and fairness.
11. dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
12. protection of minors
If your order includes goods whose sale is subject to age restrictions, we ensure by the use of a reliable procedure involving a personal identity and age check that the customer has reached the required minimum age. The delivery person will hand over the goods only after the age check has been carried out and only to the customer personally.
13. right of withdrawal
With the purchase of the goods you are entitled to a statutory right of withdrawal.
Cancellation policy
Right of withdrawal You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us AuTerroir GmbH, Liestengasse 10, 79424 Auggen, Germany, info@AuTerroir.com, phone: +49 172 830 1314 by means of a clear statement (e.g. a letter sent by mail or an e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
End of the cancellation policy
Sample cancellation form (If you wish to cancel the contract, please fill out and return this form).
To AuTerroir GmbH, Liestengasse 10, 79424 Auggen, Germany
Info@Auterroir.com, phone: 0172 830 13 14:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*) Ordered on (*)/received on (*) Name of consumer(s) * Address of consumer(s) Signature of consumer(s) (only in case of notification on paper) Date __________ (*) Delete as applicable.
13.1 Final provisions
13.1.1 This Agreement, including the expressly included components, conclusively and completely governs the contractual relationship between the Parties. The Supplier does not accept any deviating, conflicting or supplementary general terms and conditions of the Consumer. This shall also apply if he does not expressly object to their inclusion.
13.1.2 German law shall apply to the exclusion of the provisions of international private law and the UN Convention on Contracts for the International Sale of Goods. Notwithstanding this choice of law clause, the Consumer may invoke more favorable provisions of the law of his place of residence.
13.1.3 Amendments and supplements to this contract as well as a waiver of a right arising from this contract must be made in text form to be effective. This shall also apply to the waiver of the text form requirement itself.
13.1.4 Should any provision of this Agreement be invalid or unenforceable in whole or in part or subsequently lose its validity or enforceability or should a loophole be found, this shall not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision or in order to fill the loophole, the parties undertake to agree on an appropriate provision which, as far as legally permissible, comes as close as possible to what the parties intended or would have intended in accordance with the meaning and purpose of the contract if they had known of the invalidity or loophole. If the invalidity or impracticability of a provision is based on a measure of performance or time (deadline or date) stipulated therein, the legally permissible measure that comes closest to the provision shall be agreed. It is the express intention of the parties that this paragraph does not result in a mere reversal of the burden of proof, but that Section 139 of the German Civil Code is waived in its entirety.